sarahb

All I Want For Christmas As a Cleveland Sports Fan

All I want for Christmas (I’ve checked this list twice),Is Cleveland sports teams that actually play nice.I don’t mean polite—I mean wins on the board,Not heartbreak that leaves us perpetually floored. The Browns wrap their gifts in orange and brown tape,But every December it feels like escape.Quarterbacks shuffle like snow in a squall,Santa, please—just one …

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Customer Service Isn’t Dead—But It’s on Life Support

After more than two decades serving in the Senior Services industry, one of the most troubling observations I’ve made is this: customer service has all but disappeared. Whether you’re calling your insurance company, visiting a bank, or dealing with a government agency, it often feels like you’re being pushed off, redirected, or outright ignored. The …

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We’re in the Transportation Business — Just Not the Kind You Expect

I’ve had thousands of conversations with older adults and their families. Some happen in my office, others in living rooms or at community events—but one of the most memorable occurred in the waiting room of a doctor’s office. I was there for a routine appointment, simply waiting my turn, when an older woman nearby struck …

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Understanding the Rules: Why Nursing Home Protection Requires Planning, Not Winging It

By Skip Skolnik When it comes to protecting assets from the costs of nursing home care, most people don’t plan—they react. And unfortunately, reaction is rarely a strategy. It’s like stepping onto a football field without knowing the rules, expecting to win by instinct alone. The reality is that nursing home protection and navigating the …

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Estate Planning Through Life’s Seasons: Why Every Stage Needs a Distinct Plan

Every homeowner knows the drill: when the seasons change, you prepare. You put the snowblower away in the spring, fire up the lawnmower in the summer, clean the gutters in the fall, and dig out the heavy coats for winter. You rotate your tires, swap your wardrobe, and winterize the pipes. Why? Because each season …

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Estate Planning Takes a Team: Don’t Roll Through Life on a Wobbly Wheel

Imagine riding your bike down a hill, wind in your hair, when suddenly—thump, wobble, snap—one of your spokes gives out. That smooth ride? It’s over. Because without all the spokes in working order, the wheel doesn’t roll right. Estate planning is no different. So many people think a will is enough, or that talking to …

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